Cancellation and refunds: what the notice you give decides
What is kept on a cancelled booking follows the notice: nothing with a day to spare, half the deposit inside the last day, all of it once she has left.
When a booking is cancelled, the only thing that decides what the house keeps is the notice you give. The hour of the night, the date and the reason do not enter into it, except in the rare case of force majeure.
With a deposit
- More than twenty-four hours before the booked time: the whole deposit is returned.
- Inside the last twenty-four hours, before she has set out: half the deposit is kept as fee already earned, and half is repaid.
- After she has set out: all of the deposit stays with the house as fee already earned.
Two circumstances bring that amount down. Should someone else book the hour you released, every euro of the deposit comes back. And if you can show the house lost less than the share it kept, it keeps only that smaller amount. No claim for damages is made beyond the deposit.
Without a deposit
A returning client's same-day hour or two at a city address carries no deposit. Called off while she is still at home, it costs nothing. Cancelled after she has set out, the part of the fee that her journey represents is owed, and nothing more.
An example
Two hours on King's Day evening at EUR 360, confirmed with EUR 180. Cancelled a week before, all EUR 180 comes back. Cancelled on the morning of the day, with her not yet on her way, EUR 90 is kept and EUR 90 repaid. Cancelled as she crosses the city, EUR 180 is kept, unless the hour is taken by someone else. The full rules are on the cancellation page.